Shipping & Returns

Shipping
Orders are shipped within two business days. You should receive an email notification with a tracking number to monitor your order's journey.

Reducing waste, especially single-use plastic, is one of our company’s core values, so we try to reflect that in all our business operations. As much as possible, we reuse packaging we receive from our vendors (and elsewhere) for packing and shipping orders. So if you see plastic pillow packs or bubble wrap, rest assured that it was not purchased; we are trying to give the plastic at least one more use before it’s discarded. We hope you can, too, can reuse the packaging that comes to you.

Deliveries, Meetups, and Local Pickup
Meetups and deliveries in the town area can usually be arranged within two business days. Message us on Instagram or through the form on the website if you need it sooner. We’ll try our best to accommodate. 

Use code 96816 for FREE delivery/meetup in the 96816 zip code with a $20 or more purchase. Code DOORSTEP will get you FREE delivery/meetup with $50+ purchase in town anywhere from Niu Valley to Kalihi Valley.

Local pickup is currently available in Kailua on Sunday mornings from 9am to noon. Use code 96734 to waive postage if you’re going to pick up in Kailua. Pickup in the University area is coming soon! 

Returns
We do not accept returns or issue refunds. However, we want you to be happy with your purchase, so if you have an issue with delivery or the product, please reach out to us at info@onekeabros.com and we will gladly address it on a case-by-base basis.